Account data
Account Deletion
Delete a Good Dog account from Settings in the iOS or Android app. If you no longer have the app, email us and we delete the account once you confirm that it is yours. Both routes permanently remove the account data described below.
Effective date: October 13, 2026
In the app or by email
1. How to request deletion
In the app
Open Good Dog, go to Settings, choose Delete my account, review the consequences, and confirm permanent deletion. Clerk manages linked sign-in identities as part of account deletion.
Without the app
Email support@mail.good-dog.app and give the email address of the Good Dog account. We send a one-time code to the account address, even if you wrote from a different one. Reply with the code within seven days and we delete the account. A request without the correct code is closed without deleting anything.
If you signed in with Apple and chose Hide My Email, the account address is an Apple relay address ending in @privaterelay.appleid.com. You can find it in your Apple Account settings under Sign in with Apple; include it in your email.
Do not send passwords, payment card numbers, store receipts containing secrets, full recommendation text, chat text, or dog behavior narratives unless needed to identify the account or request.
Product records
2. What deletion can cover
Deletion removes active account records, dog profiles, questionnaire answers, check-ins, chat records, recommendations, reminders, push tokens, entitlements, cached app data, analytics identity, applicable AI-observability traces, and the Clerk sign-in identity.
Limited payment, security, fraud-prevention, and legal records may be retained where necessary. A minimal record preventing deleted account information from being restored by later payment updates may remain for up to seven years after the last matching payment event. Other retained records and backups follow the retention periods in our Privacy Policy.
Apple and Google controls
3. Subscriptions are separate
Deleting account data does not automatically cancel an App Store or Google Play subscription. Users may need to cancel subscriptions through the relevant store, and Good Dog may retain limited payment, security, fraud-prevention, audit, or legal records where required or appropriate.
To stop future billing, manage or cancel the subscription through the Apple App Store or Google Play account that purchased it. Store refund decisions and subscription controls may be handled by Apple or Google.
Up to 28 days
4. Deletion timing
Account deletion may take up to 28 days from your request. We act without undue delay and sooner where required by law.